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Welcome to Hope Aged Care Swan Hill

Discover our aged care home in Swan Hill
Providing permanent, respite and dementia residential care, always focusing on the individual.
Services
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Hope Aged Care Swan Hill
Hope Aged Care Swan Hill
Hope Aged Care Swan Hill
Hope Aged Care Swan Hill
39 Acacia St
Swan Hill VIC 3585
Mon-Sun
9 am – 5 pm

(03) 5033 2991

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Welcome to Hope Aged Care in Swan Hill

Your home-away-from-home in Swan Hill is a 90-bed aged care home located in the beautiful Tower Hill District in Northern Victoria. The home is quietly nestled at the end of Acacia Street, about 5 minutes away from the town centre.

Key features
Your care team

Our promise to you

Our commitment is to create a nurturing and inclusive environment, where residents are cherished as family, and their dignity and individuality are celebrated every step of the way.
Commitment

Living our values

Respect, compassion,, and empathy are the pillars of our approach, shaping our interactions with residents, families, and staff to foster a community built on trust and integrity.
Values

A legacy of care

With a legacy in aged care since 1981, we proudly expanded to Swan Hill in 2022, opening a state-of-the-art 90-bed home, reaffirming our dedication to excellence.
History

Swan Hill aged care

The Hope Aged Care guarantee

Our resident-centered approach ensures that you receive the utmost care, while our dedicated team of registered nurses is available round-the-clock, providing your family members with complete peace of mind.
Our Swan Hill aged care services include:
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24/7 Registered nurses
Guaranteed
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Allied health providers
Guaranteed
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“Lifestyle” activitities
Guaranteed
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Secure dementia facility
Available
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Respite care
Available
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Palliative care
Available
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Multilingual staff
Available
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Allied health
Available
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Hairdresser
Available
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Double rooms
Available
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Bus service
Available
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Laundry service
Available
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In-house catering
Available
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Function room
Available
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Garden/courtyards
Available
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Grand dining room
Available
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Cafe/tea/coffee nooks
Available
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Resident cinema
Available
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Computer nook
Available
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Library
Available
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Visitor parking
Available
Hope Aged Care Swan Hill
Hope Aged Care Swan Hill

Hope Aged Care values your experiences

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Jim P
Great friendly staff, beautiful environment love that we found this place for Dad
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Jake D
This is a brand new place in Swan Hill. Great facility. 🙏🙏

Meet your Hope Aged Care Swan Hill team

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Neville Holt
Service Manager
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Sherylou Cabilitazan
Clinical Care Coordinator
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Emma McNees
Receptionist

Understanding our fees and billing

The maximum price for the Refundable Accommodation Deposit (RAD) varies based on room size, ensuring that you have flexible options to choose from according to your preferences and needs.

Fees information document

Classic Room

$400,000

Deluxe Room

$500,000

Courtyard Room

$600,000

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Frequently asked questions

More questions? Please get in touch with our friendly team.
Contact
No
We encourage families to bring favoured furniture items so that the room is familiar and similar to their room at home.
In conjunction with the medical requirements the dietary needs are determined and these are then reviewed by our qualified dietician.
Our homes are staffed 24 hours by registered trained nurses. In an emergency or medical crisis, the medical condition is assessed and a decision is then made as to the appropriate care. The resident is stabilised and if emergency hospital care is required the appropriate emergency services are contacted and the resident transferred to the most appropriate emergency facility.
Yes
Residents are encouraged to keep their own health professionals. Where the resident does not have their own regular GP or the GP does not make home visits, we have a number of visiting GP’s who are able to take over the medical care of the resident.

Entry into Hope Aged Care Homes

There are two types of fees payable in the aged care

1: Daily Care Fee
2: Accommodation Payment

1: Daily Care fee: The daily fee consists of:

  • Basic Daily Care Fee: Every person in residential aged care is required to pay a Basic Daily Fee, which covers all levels of care and assistance. The basic daily fee is approximately 85% of the single person rate of the basic age pension. The government sets the price on 20 March and 20 September each year, changing in line with increases to the aged pension.

    Prices are published on the Department of Health website.

     

  • Means Tested Care Fee: The government requires those who can afford to contribute more towards their care to do so. As such, the Department of Human Services will determine if a resident is required to pay a Means Tested Care Fee in addition to Basic Daily Fee. This amount is based on an assessment of the new resident’s income and assets. Potential residents will be notified if a Means Tested Care Fee is payable when they receive their Centrelink Assessment letter. There are yearly and lifetime Maximum Means Tested Care Fees. The Maximum Means Tested Care Fee you can be asked to pay is $31,706.83 each year or $76,096.50 in your lifetime. These caps are indexed and change each time there is an increase in the aged pension. We recommend you seek independent financial advice.

2: Accommodation Payment:

The total Accommodation Payment amount will vary depending on the accommodation type chosen by the resident. The payment method is also determined by the resident, who can choose between paying a RAD (Refundable Accommodation Deposit), a DAP (Daily Accommodation Payment) or a combination of both.

  • Refundable Accommodation Deposit (RAD): A Refundable Accommodation Deposit (RAD) is a one-off lump sum payment made to the aged care provider. It varies according to the room chosen by the resident. The RAD is fully refundable on departure. Upon payment of the RAD the resident must be left a minimum of $57,000 in cash / assets. If the RAD is paid in full within 7 days of admission no interest will be charged. The deposit is fully refunded when you leave the aged care residence, less any amounts you have agreed to have deducted. Those residents transferring to another aged care residence or returning home will have their RAD refunded within 14 days from discharge. In the case of a deceased resident, the RAD will be refunded within 14 days of receipt of a certified copy of the Grant of Probate.

  • Daily Accommodation Payment (DAP) A Daily Accommodation Payment (DAP) is a rental-type payment. Instead of paying for your accommodation in full (as a RAD) an ongoing daily payment can be selected. The DAP is calculated by multiplying the agreed RAD amount by the government legislated interest rate (currently 7.9% per annum)

  • COMBINATION PAYMENT (RAD + DAP) You can opt to pay part of the accommodation payment as a lump sum RAD and then the balance via DAP payments. DAP payments will be calculated based on the outstanding RAD amount. If you choose a combination of RAD and DAP and you elect to have the DAP taken from the RAD, your DAP payment will increase over time as the RAD amount is reduced.

There are more payment options like RAC and DAC for partially supported residents.

Please reach out to one of our financial department staff for more clarification on [email protected]

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