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About Hope Aged Care

Committed to providing the highest level of care
At Hope Aged Care, we are committed to offering the highest level of care in a genuine home-away-from-home setting. Our dedication to quality, compassion, and innovation has made us a trusted provider of aged care services in Victoria, ensuring seniors receive the care and support they truly deserve.
About Hope Aged Care
34 Lux Way
Brunswick VIC 3056
Mon-Sun
9 am – 5 pm

(03) 9302 9300

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About Hope Aged Care

Our commitment

Hope Aged Care has been providing quality aged care services to the community for over 30 years. With a rich history of commitment and dedication to the well-being of seniors, Hope Aged Care has established itself as a trusted provider of care in Melbourne and rural Victoria.

Our four aged care homes are staffed by a dedicated team of professionals who are trained to provide the highest level of care, support, and compassion to all those in their care. We foster independence and encourage passions and interests.

At Hope Aged Care, the goal is to provide a true home-away-from-home experience with a commitment to innovation and excellence. We strive to create a nurturing environment where our residents can age with grace and dignity, surrounded by love, comfort and support.

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About Hope Aged Care

Living our values

icon respect
Respect
icon empathy
Empathy
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Compassion

Respect, empathy and compassion are the pillars of our approach, shaping our interactions with residents, families, and staff to foster a community built on trust and integrity. 

With a deep commitment to preserving individuality and enriching lives, we strive to create a warm and compassionate environment that feels like home for everyone we care for.

We understand that growing older can be a challenging experience, and our goal is to make this transition as smooth and fulfilling as possible.

At Hope Aged Care, we believe that our residents deserve nothing less than the very best, and we are dedicated to making that a reality.

About Hope Aged Care

A legacy of care

Hope Aged Care is a family-run company started by Dr Afif Hadj, a retired trauma surgeon.

With a legacy in aged care since 1981, Hope Aged Care operates four homes in Melbourne and country Victoria continuing our founder’s vision of providing exceptional care and creating a nurturing environment where residents feel cherished and supported.

Meet the team behind Hope Aged Care

Dr Afif Hadj
Dr Afif Hadj
CEO
Bashar Bitar
Bashar Bitar
Operations Manager
Financial Controller
Father George Matter
Father George Matter
Allied Health Coordinator
Lynne Herbert
Lynne Herbert
Accounts Receivable
Abanob Batikha
Abanob Batikha
Accounts Payable

Understanding our fees and billing

Residents can choose to pay for their accommodation by Refundable Accommodation Deposit (RAD), a daily accommodation payment (DAP) or a combination of both.
  • A Refundable Accommodation Deposit (RAD) is paid as a lump sum amount,
  • A Daily Accommodation Payment (DAP) accrues daily,
  • A combination payment includes both a partial lump sum and a daily payment.
The maximum price for the Refundable Accommodation Deposit (RAD) varies per home and depends on the size of the room. Click on the location below to find out more.
Fees information document

Brunswick

About Hope Aged Care

Gladstone Park

Sunshine

Swan Hill

Careers at Hope Aged Care

Working at Hope Aged Care allows you to deliver optimal patient-orientated and personalised care to all residents in a friendly and cohesive environment. At Hope, we expect only the best care for every one of our residents. There are exciting opportunities for prospective applicants who wish to join this team! 

If you are interested in joining our team, visit our careers page.

Careers

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Brunswick

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Gladstone Park

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Sunshine

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Swan Hill

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Frequently asked questions

More questions? Please get in touch with our friendly team.
Contact
No
We encourage families to bring favoured furniture items so that the room is familiar and similar to their room at home.
In conjunction with the medical requirements the dietary needs are determined and these are then reviewed by our qualified dietician.
Our homes are staffed 24 hours by registered trained nurses. In an emergency or medical crisis, the medical condition is assessed and a decision is then made as to the appropriate care. The resident is stabilised and if emergency hospital care is required the appropriate emergency services are contacted and the resident transferred to the most appropriate emergency facility.
Yes
Residents are encouraged to keep their own health professionals. Where the resident does not have their own regular GP or the GP does not make home visits, we have a number of visiting GP’s who are able to take over the medical care of the resident.

Yes, we completed the Sunshine renovations in August 2024. The upgrades include the lobby and reception area, 14 resident rooms, courtyards and garden areas, as well as the management rooms.

You can check the photos and read about the renovation here.

Entry into Hope Aged Care Homes

There are two types of fees payable in the aged care

1: Daily Care Fee
2: Accommodation Payment

1: Daily Care fee: The daily fee consists of:

  • Basic Daily Care Fee: Every person in residential aged care is required to pay a Basic Daily Fee, which covers all levels of care and assistance. The basic daily fee is approximately 85% of the single person rate of the basic age pension. The government sets the price on 20 March and 20 September each year, changing in line with increases to the aged pension.

    Prices are published on the Department of Health website.

     

  • Means Tested Care Fee: The government requires those who can afford to contribute more towards their care to do so. As such, the Department of Human Services will determine if a resident is required to pay a Means Tested Care Fee in addition to Basic Daily Fee. This amount is based on an assessment of the new resident’s income and assets. Potential residents will be notified if a Means Tested Care Fee is payable when they receive their Centrelink Assessment letter. There are yearly and lifetime Maximum Means Tested Care Fees. The Maximum Means Tested Care Fee you can be asked to pay is $31,706.83 each year or $76,096.50 in your lifetime. These caps are indexed and change each time there is an increase in the aged pension. We recommend you seek independent financial advice.

2: Accommodation Payment:

The total Accommodation Payment amount will vary depending on the accommodation type chosen by the resident. The payment method is also determined by the resident, who can choose between paying a RAD (Refundable Accommodation Deposit), a DAP (Daily Accommodation Payment) or a combination of both.

  • Refundable Accommodation Deposit (RAD): A Refundable Accommodation Deposit (RAD) is a one-off lump sum payment made to the aged care provider. It varies according to the room chosen by the resident. The RAD is fully refundable on departure. Upon payment of the RAD the resident must be left a minimum of $57,000 in cash / assets. If the RAD is paid in full within 7 days of admission no interest will be charged. The deposit is fully refunded when you leave the aged care residence, less any amounts you have agreed to have deducted. Those residents transferring to another aged care residence or returning home will have their RAD refunded within 14 days from discharge. In the case of a deceased resident, the RAD will be refunded within 14 days of receipt of a certified copy of the Grant of Probate.

  • Daily Accommodation Payment (DAP) A Daily Accommodation Payment (DAP) is a rental-type payment. Instead of paying for your accommodation in full (as a RAD) an ongoing daily payment can be selected. The DAP is calculated by multiplying the agreed RAD amount by the government legislated interest rate (currently 7.9% per annum)

  • COMBINATION PAYMENT (RAD + DAP) You can opt to pay part of the accommodation payment as a lump sum RAD and then the balance via DAP payments. DAP payments will be calculated based on the outstanding RAD amount. If you choose a combination of RAD and DAP and you elect to have the DAP taken from the RAD, your DAP payment will increase over time as the RAD amount is reduced.

There are more payment options like RAC and DAC for partially supported residents.

Please reach out to one of our financial department staff for more clarification on [email protected]

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