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Welcome to Hope Aged Care Swan Hill

Discover our aged care home in Swan Hill
Providing permanent, respite and dementia residential care, always focusing on the individual.
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Hope Aged Care Swan Hill
Hope Aged Care Swan Hill
Hope Aged Care Swan Hill
Hope Aged Care Swan Hill
39 Acacia St
Swan Hill VIC 3585
Mon-Sun
9 am – 5 pm

(03) 5033 2991

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Welcome to Hope Aged Care in Swan Hill

Your home-away-from-home in Swan Hill is a 90-bed aged care home located in the beautiful Tower Hill District in Northern Victoria. The home is quietly nestled at the end of Acacia Street, about 5 minutes away from the town centre.

Key features
Your care team

Our promise to you

Our commitment is to create a nurturing and inclusive environment, where residents are cherished as family, and their dignity and individuality are celebrated every step of the way.
Commitment

Living our values

Respect, compassion,, and empathy are the pillars of our approach, shaping our interactions with residents, families, and staff to foster a community built on trust and integrity.
Values

A legacy of care

With a legacy in aged care since 1981, we proudly expanded to Swan Hill in 2022, opening a state-of-the-art 90-bed home, reaffirming our dedication to excellence.
History

Swan Hill aged care

The Hope Aged Care guarantee

Our resident-centered approach ensures that you receive the utmost care, while our dedicated team of registered nurses is available round-the-clock, providing your family members with complete peace of mind.
Our Swan Hill aged care services include:
nurse icon
24/7 Registered nurses
Guaranteed
providers icon
Allied health providers
Guaranteed
activities icon
“Lifestyle” activitities
Guaranteed
dementia icon
Secure dementia facility
Available
respite icon
Respite care
Available
palliative icon
Palliative care
Available
languages icon
Multilingual staff
Available
allied services icon
Allied health
Available
hairdresser icon
Hairdresser
Available
rooms icon
Double rooms
Available
bus icon
Bus service
Available
laundry icon
Laundry service
Available
catering icon
In-house catering
Available
function room icon
Function room
Available
garden icon
Garden/courtyards
Available
dining icon
Grand dining room
Available
coffee, thee icon
Cafe/tea/coffee nooks
Available
cinema icon
Resident cinema
Available
computer icon
Computer nook
Available
library icon
Library
Available
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Visitor parking
Available
Hope Aged Care Swan Hill
Hope Aged Care Swan Hill

Hope Aged Care values your experiences

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Jim P
Great friendly staff, beautiful environment love that we found this place for Dad
star rating icons
Jake D
This is a brand new place in Swan Hill. Great facility. 🙏🙏

Meet your Hope Aged Care Swan Hill team

Jagmeet Nagra, Quality Manager at HOPE
Jagmeet Nagra
Service manager
Kuda Yar
Chef
Edwin Raj
Clinical Care Coordinator
Donna Salathial
Lifestyle Coordinator
Emma Mcnees - Receptionist
Emma McNees
Receptionist

Understanding our fees and billing

The maximum price for the Refundable Accommodation Deposit (RAD) varies based on room size, ensuring that you have flexible options to choose from according to your preferences and needs.

Fees information document

Standard Room

Our Standard Rooms are thoughtfully designed to provide a welcoming blend of comfort, privacy, and everyday convenience, creating a warm and relaxing space residents can truly feel at home in. Featuring spacious layouts and pleasant views across the surrounding suburbs, each room is filled with natural light to create a calm and inviting atmosphere. Residents can enjoy modern comforts including a built-in TV, wardrobe, and desk, along with premium bedding for added comfort and restful living. Each room also includes a spacious contemporary ensuite with an easy-access shower and toilet, thoughtfully designed to enhance safety, comfort, and independence while supporting everyday wellbeing.
$500,000

Courtyard Room

Our Courtyard Rooms offer an exceptional blend of comfort, privacy, and premium living for residents seeking a more spacious and exclusive environment. Featuring generous floor plans and beautiful outlooks across the surrounding suburbs and landscaped gardens, each room is thoughtfully designed to create a warm, light-filled sanctuary. Residents can enjoy modern conveniences including a built-in TV, wardrobe, and desk, complemented by luxury bedding for added comfort. Every room also includes a spacious contemporary ensuite with an easy-access shower and toilet, providing both safety and ease while supporting independent living and everyday wellbeing.
$550,000

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Frequently asked questions

More questions? Please get in touch with our friendly team.
Contact
No

We encourage families to bring favoured furniture items so that the room is familiar and similar to their room at home. For more tips on making the transition smoother, check out our article on transitioning to aged care.

To prepare for your move to Hope Aged Care, we’ll start with the resident agreement, which covers all the important details. Having your documents ready will help make the process smooth. We also personalise care to suit each resident’s needs, making sure their new home feels comfortable. For more tips, visit our article on new beginnings in aged care.

In conjunction with the medical requirements the dietary needs are determined and these are then reviewed by our qualified dietitian.

Yes. To learn more about our clinical care coordinators and service managers, please visit our Clinical Care page.

Our homes are staffed 24 hours by registered trained nurses. In an emergency or medical crisis, the medical condition is assessed and a decision is then made as to the appropriate care. The resident is stabilised and if emergency hospital care is required the appropriate emergency services are contacted and the resident transferred to the most appropriate emergency facility.

Residents are encouraged to keep their own health professionals. Where the resident does not have their own regular GP or the GP does not make home visits, we have a number of visiting GP’s who are able to take over the medical care of the resident.

Yes, we completed the Sunshine renovations in August 2024. The upgrades include the lobby and reception area, 14 resident rooms, courtyards and garden areas, as well as the management rooms.

You can check the photos and read about the renovation here.

Yes, we regularly have aged care jobs available and publish aged care career opportunities on our Careers page. You can explore them here. We also feature a collection of testimonials from both team members and residents, which are linked on this page as well.

Entry into Hope Aged Care Homes

If you’re starting to consider residential aged care for your Mum, Dad or loved one you’re probably wondering how much it will cost – and if they can afford it.

The Australian Government’s New Aged Care Act came into effect from 1 November
2025. The reforms include changes to the costs of permanent residential aged
care. These costs apply to every aged care community across Australia.

The following costs apply to those entering residential aged care after 1 November
2025. If you were approved for, or accessing, a Home Care Package on 12
September 2024, you are protected by the ‘no worse off principle’ and will pay
fees under the 1 July 2014 arrangements. 


Fees and contributions you may pay

Before you enter permanent residential care, you should have your means assessed to see if you’re eligible for Australian Government assistance with fees and accommodation costs. The fees you pay will depend on the outcome of your means assessment and what you agree on with your aged care provider.  You may need to pay some or all of these fees:

• basic daily fee

• hotelling contribution

• non-clinical care contribution

• accommodation costs

 

Basic daily fee

All residents pay this fee for daily living services, including meals, cleaning, laundry and utilities.

The maximum fee is set at 85% of the single basic age pension. This fee increases in March and September each year in line with the age pension.

Hotelling contribution

People who can afford to will contribute more towards their daily living costs through a hotelling contribution.

Services Australia will tell you if you need to pay a hotelling contribution and if so, how much you need to pay. This is based on your means assessment and changes with indexation in March and September. 

Non-clinical care contribution

People who need to pay the maximum hotelling contribution may also need to pay a non-clinical care contribution.

Services Australia will tell you if you need to pay a non-clinical care contribution and if so, how much you need to pay. This is based on your means assessment. The maximum amount changes with indexation in March and September. Daily and lifetime caps apply.

This fee ceases after a person pays it for four years, even if they have not reached the lifetime cap amount


Accommodation costs

Room prices

How much you pay for a room at your chosen aged care facility will also depend on your means assessment.

If you are eligible for assistance, the government will pay some or all of your accommodation costs to your provider. If not, you will need to pay the price that you agree with your provider.

Payment options

  • Option 1: 

A lump sum refundable accommodation deposit (RAD) that is refunded when you leave care, less any retention amounts and any fees that you agree to draw down.


A refundable accommodation deposit (RAD) retention also applies – if you pay a lump sum, your provider keeps 2% of your lump sum per year. This amount is not refunded when you leave care. After 5 years in care, no further retention amounts will be deducted.

  • Option 2: 

A daily accommodation payment (DAP) that is not refunded when you leave care.

The interest rate used to calculate a DAP is called the Maximum Permissible Interest Rate (MPIR). This is set by the Government and reviewed quarterly.

Daily accommodation payment (DAP) indexing applies – if you pay by DAP, this amount will increase due to indexation on 1 January, 1 April, 1 July and 1 October each year. Indexation does not apply to daily accommodation contributions (DAC) paid by residents eligible for government assistance with their accommodation costs.

  • Option 3: 

Any combination of a RAD and DAP.

Until you pay a RAD, you will pay a DAP. You can pay a RAD at any time after you enter care.

A RAD payment is considered an asset for aged care purposes. This means it is counted in your means assessment and may affect your hotelling contribution and non-clinical care contribution.

If you choose a combination payment, you can choose to draw your daily payment from your paid RAD. Over time, this will increase your daily payment unless you top up the lump sum. Your provider may also agree to draw other fees from the lump sum, like your basic daily fee.

 

Confirm your fees with a means assessment

To confirm your aged care fees, you will need a means assessment. This is where Services Australia or the Department of Veterans’ Affairs (DVA) assesses your income and assets. If you are a member of a couple, they will assess half of your combined income and assets, regardless of who earns the income or owns the assets.

If you choose not to have your means assessed, you will not be eligible for assistance with your accommodation and your provider can ask you to pay:

• the full hotelling contribution and non-clinical care contribution, and

• the accommodation price you agreed on before you entered care.

 

To complete a means assessment, fill in the Residential Aged Care Calculation of your cost of care form (SA457) or the Residential Aged Care Property details for Services Australia and DVA customers form (SA485). If Services Australia or DVA already have your financial details, you may not need to complete a form to have your means assessed.

 

Once your assessment is complete, Services Australia will send you a fee advice letter.

 

You should lodge your request for a means assessment as early as possible – even before you enter an aged care home. If your assessment is finished before you enter, the results are valid for 120 days unless there is a significant change in your circumstances.

 

Changes to fees after entering care

Your aged care fees and contributions do not stay the same for your time in care. They will change over time because of:

• changes to your financial circumstances

• indexation of aged care fees and thresholds

• reaching lifetime caps on certain fees.

 

Keep your financial details up to date

Once you’ve had your means assessed, you need to keep your income and assets up to date with Services Australia or DVA. You are legally required to report changes to your (and your partner’s) personal or financial circumstances within 28 days. This will help keep your aged care fees correct.

You can call Services Australia on 1800 227 475 or update your details online through MyGov.

 

Department of Veterans’ Affairs (DVA) recipients

If you are an eligible former Prisoner of War (POW) or Victoria Cross (VC) recipient, DVA may pay your basic daily fee. You may also be exempt from paying some of the contributions based on your means assessment.

You can find more information at dva.gov.au

 

Seek financial advice and education

You should seek independent financial advice before deciding how to pay for aged care. Some payment methods can affect your pension and aged care fees. If both you and your partner need to access care, each of your payment methods may affect the other’s aged care fees.

 

Financial hardship assistance

If you can’t afford your aged care fees for reasons beyond your control, you can apply for financial hardship assistance. You must meet certain eligibility criteria and will be assessed on your specific circumstances. If you’re approved for hardship assistance, the government will pay some (or all) of your aged care fees.

 

Got Questions?

We understand that residential aged care costs can be confusing. That’s why our knowledgeable and friendly team is here to help you. We’ll guide you through the options, answer your questions and help you at every stage.

Call us on (03) 9302 9300 or email us at [email protected]. 

Schedule of fees and charges for residential care
from 20 March 2026

This Schedule applies to residential aged care recipients. Different fees and accommodation costs apply based on the resident’s fee arrangements and accommodation arrangements.

Rates for 1 November 2025 fee and accommodation arrangements

Resident fees and contributions

Fee

Maximum daily rate

Basic daily fee 1

$66.80

Hotelling contribution 2

$22.15

Non-clinical care contribution 2

$107.32

This fee applies for permanent residential care and residential respite care.

Services Australia advises the contribution amount for a resident.

Caps on non-clinical care contribution

Non-clinical care contribution cap

Rate

Daily cap

$107.32

Lifetime cap 3

$137,917.01

A four-year cap also applies to the non-clinical care contribution. The fee ceases after a person pays it for four years, even if they have not reached the lifetime cap amount. 

 

Rates for post 1 July 2014 fee and accommodation arrangements

Resident fees and contributions

Fee

Maximum daily rate

Basic daily fee

$66.80

Means tested care fee 5

from 1 October 2025

from 1 April 2026

$403.80

$370.39

Services Australia advises the fee amount for each resident.

 

Caps on Means tested care fee

Means tested care fee caps

Rate

Lifetime cap

$86,185.23

Annual cap

$35,910.43

 

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