Aged Care Services Melbourne & Swan Hill

Comprehensive care and services at Hope Aged Care

Our services

At Hope Aged Care, we are dedicated to providing a comprehensive range of services to ensure the well-being and comfort of our residents. With a focus on excellence and compassion, we offer:

Residential aged care

Our residential aged care services provide a nurturing environment where residents can call home. We prioritise personalised care plans and a supportive community that promotes social interactions and a sense of belonging. Discover our aged care facilities below.

Dementia care

Understanding the unique needs of individuals with dementia, we offer specialised care that focuses on dignity, security, and maintaining a sense of identity. Dedicated to providing exceptional care, we offer specialised dementia units in the following aged care centers:

Palliative care

Our palliative care services prioritise comfort, compassion, and respect.
We work closely with families to ensure that every resident’s journey is as peaceful and comfortable as possible. We offer palliative care in all our aged care centres: 

Respite care

We understand that caregivers sometimes need a break. Our respite care services offer temporary care and support for your loved ones, allowing you to recharge while knowing they are in safe hands. This service is available in all our aged care centres:

Allied services

  • In-house physiotherapy
  • Contracted speech
  • Pathology
  • Contracted podiatry
  • Contracted occupational therapy
  • Contracted optometry


We believe in promoting an active and fulfilling lifestyle. 

Our diverse range of activities is designed to cater to individual interests and abilities, fostering a sense of purpose, engagement, and joy among our residents.

Food services

Nutrition plays a vital role in overall wellbeing. Our food services offer balanced and delicious meals prepared with care, accommodating dietary needs and preferences to ensure a pleasurable dining experience for all residents.

Bus services

Enabling our residents to remain connected to the community, our bus services offer regular outings and trips, enhancing social engagement and bringing a sense of adventure to daily life.

Book a tour at one of our Hope Aged Care facilities


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Gladstone Park

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Swan Hill

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Frequently asked questions

More questions? Please get in touch with our friendly team.
We encourage families to bring favoured furniture items so that the room is familiar and similar to their room at home.
In conjunction with the medical requirements the dietary needs are determined and these are then reviewed by our qualified dietician.
Our homes are staffed 24 hours by registered trained nurses. In an emergency or medical crisis, the medical condition is assessed and a decision is then made as to the appropriate care. The resident is stabilised and if emergency hospital care is required the appropriate emergency services are contacted and the resident transferred to the most appropriate emergency facility.
Residents are encouraged to keep their own health professionals. Where the resident does not have their own regular GP or the GP does not make home visits, we have a number of visiting GP’s who are able to take over the medical care of the resident.

Entry into Hope Aged Care Homes

There are two types of fees payable in the aged care

1: Daily Care Fee
2: Accommodation Payment

1: Daily Care fee: The daily fee consists of:

  • Basic Daily Care Fee: Every person in residential aged care is required to pay a Basic Daily Fee, which covers all levels of care and assistance. The basic daily fee is approximately 85% of the single person rate of the basic age pension. The government sets the price on 20 March and 20 September each year, changing in line with increases to the aged pension.

    Prices are published on the Department of Health website.


  • Means Tested Care Fee: The government requires those who can afford to contribute more towards their care to do so. As such, the Department of Human Services will determine if a resident is required to pay a Means Tested Care Fee in addition to Basic Daily Fee. This amount is based on an assessment of the new resident’s income and assets. Potential residents will be notified if a Means Tested Care Fee is payable when they receive their Centrelink Assessment letter. There are yearly and lifetime Maximum Means Tested Care Fees. The Maximum Means Tested Care Fee you can be asked to pay is $31,706.83 each year or $76,096.50 in your lifetime. These caps are indexed and change each time there is an increase in the aged pension. We recommend you seek independent financial advice.

2: Accommodation Payment:

The total Accommodation Payment amount will vary depending on the accommodation type chosen by the resident. The payment method is also determined by the resident, who can choose between paying a RAD (Refundable Accommodation Deposit), a DAP (Daily Accommodation Payment) or a combination of both.

  • Refundable Accommodation Deposit (RAD): A Refundable Accommodation Deposit (RAD) is a one-off lump sum payment made to the aged care provider. It varies according to the room chosen by the resident. The RAD is fully refundable on departure. Upon payment of the RAD the resident must be left a minimum of $57,000 in cash / assets. If the RAD is paid in full within 7 days of admission no interest will be charged. The deposit is fully refunded when you leave the aged care residence, less any amounts you have agreed to have deducted. Those residents transferring to another aged care residence or returning home will have their RAD refunded within 14 days from discharge. In the case of a deceased resident, the RAD will be refunded within 14 days of receipt of a certified copy of the Grant of Probate.

  • Daily Accommodation Payment (DAP) A Daily Accommodation Payment (DAP) is a rental-type payment. Instead of paying for your accommodation in full (as a RAD) an ongoing daily payment can be selected. The DAP is calculated by multiplying the agreed RAD amount by the government legislated interest rate (currently 7.9% per annum)

  • COMBINATION PAYMENT (RAD + DAP) You can opt to pay part of the accommodation payment as a lump sum RAD and then the balance via DAP payments. DAP payments will be calculated based on the outstanding RAD amount. If you choose a combination of RAD and DAP and you elect to have the DAP taken from the RAD, your DAP payment will increase over time as the RAD amount is reduced.

There are more payment options like RAC and DAC for partially supported residents.

Please reach out to one of our financial department staff for more clarification on [email protected]