Aged care facilities Melbourne

Get in touch

Find all contact details for our four aged care facilities across Melbourne and country Victoria, along with a convenient form to reach us and book a tour.

Contact
Head Office

Book
a tour

34 Lux Way
Brunswick VIC 3056

Mon-Sun
9 am – 5 pm

(03) 9302 9300

Get in touch

Head office and aged care home located in Brunswick

Our head office, located in Brunswick, serves as the central point for all general enquiries about Hope Aged Care.

Additionally, you are welcome to contact us for any information about our aged care home at the same location.

Use one of our forms to get in touch

General enquiry form
Book a tour form

General enquiry form

General enquiry

Book a tour form

Book a tour

Brunswick
Gladstone Park
Sunshine
Swan Hill

Brunswick

Full name(Required)

Email(Required)

Phone(Required)

What is your preferred day?

Number of visitors

Relationship to the potential resident

How did you hear about us?

Do you want to receive news and events updates?(Required)

Yes

Gladstone Park

Full name(Required)

Email(Required)

Phone(Required)

What is your preferred day?

Number of visitors

Relationship to the potential resident

How did you hear about us?

Do you want to receive news and events updates?(Required)

Yes

Sunshine

Full name(Required)

Email(Required)

Phone(Required)

What is your preferred day?

Number of visitors

Relationship to the potential resident

How did you hear about us?

Do you want to receive news and events updates?(Required)

Yes

Swan Hill

Full name(Required)

Email(Required)

Phone(Required)

What is your preferred day?

Number of visitors

Relationship to the potential resident

How did you hear about us?

Do you want to receive news and events updates?(Required)

Yes

Frequently asked questions

More questions? Please get in touch with our friendly team.

Is there a waiting list?

Can we personalise the indvidual room?

We encourage families to bring favoured furniture items so that the room is familiar and similar to their room at home. For more tips on making the transition smoother, check out our article on transitioning to aged care.

How to prepare your move to Hope Aged Care?

To prepare for your move to Hope Aged Care, we’ll start with the resident agreement, which covers all the important details. Having your documents ready will help make the process smooth. We also personalise care to suit each resident’s needs, making sure their new home feels comfortable. For more tips, visit our article on new beginnings in aged care.

How do you accommodate the specific dietary needs?

In conjunction with the medical requirements the dietary needs are determined and these are then reviewed by our qualified dietitian.

Is there a registered nurse on-site 24/7?

Yes. To learn more about our clinical care coordinators and service managers, please visit our Clinical Care page.

What happens in case of an emergency or medical crisis?

Our homes are staffed 24 hours by registered trained nurses. In an emergency or medical crisis, the medical condition is assessed and a decision is then made as to the appropriate care. The resident is stabilised and if emergency hospital care is required the appropriate emergency services are contacted and the resident transferred to the most appropriate emergency facility.

Can residents continue to see their own doctors?

Residents are encouraged to keep their own health professionals. Where the resident does not have their own regular GP or the GP does not make home visits, we have a number of visiting GP’s who are able to take over the medical care of the resident.

Have the Sunshine facilities recently been upgraded?

Yes, we completed the Sunshine renovations in August 2024. The upgrades include the lobby and reception area, 14 resident rooms, courtyards and garden areas, as well as the management rooms.

You can check the photos and read about the renovation here.

I am looking for a job in aged care. Do you have openings?

Yes, we regularly have aged care jobs available and publish aged care career opportunities on our Careers page. You can explore them here. We also feature a collection of testimonials from both team members and residents, which are linked on this page as well.

Entry into Hope Aged Care Homes

There are two types of fees payable in the aged care

1: Daily Care Fee
2: Accommodation Payment

1: Daily Care fee: The daily fee consists of:

Basic Daily Care Fee: Every person in residential aged care is required to pay a Basic Daily Fee, which covers all levels of care and assistance. The basic daily fee is approximately 85% of the single person rate of the basic age pension. The government sets the price on 20 March and 20 September each year, changing in line with increases to the aged pension.
Prices are published on the Department of Health website.
Means Tested Care Fee: The government requires those who can afford to contribute more towards their care to do so. As such, the Department of Human Services will determine if a resident is required to pay a Means Tested Care Fee in addition to Basic Daily Fee. This amount is based on an assessment of the new resident’s income and assets. Potential residents will be notified if a Means Tested Care Fee is payable when they receive their Centrelink Assessment letter. There are yearly and lifetime Maximum Means Tested Care Fees. The Maximum Means Tested Care Fee you can be asked to pay is $31,706.83 each year or $76,096.50 in your lifetime. These caps are indexed and change each time there is an increase in the aged pension. We recommend you seek independent financial advice.

2: Accommodation Payment:

The total Accommodation Payment amount will vary depending on the accommodation type chosen by the resident. The payment method is also determined by the resident, who can choose between paying a RAD (Refundable Accommodation Deposit), a DAP (Daily Accommodation Payment) or a combination of both.

Refundable Accommodation Deposit (RAD): A Refundable Accommodation Deposit (RAD) is a one-off lump sum payment made to the aged care provider. It varies according to the room chosen by the resident. The RAD is fully refundable on departure. Upon payment of the RAD the resident must be left a minimum of $57,000 in cash / assets. If the RAD is paid in full within 7 days of admission no interest will be charged. The deposit is fully refunded when you leave the aged care residence, less any amounts you have agreed to have deducted. Those residents transferring to another aged care residence or returning home will have their RAD refunded within 14 days from discharge. In the case of a deceased resident, the RAD will be refunded within 14 days of receipt of a certified copy of the Grant of Probate.
Daily Accommodation Payment (DAP) A Daily Accommodation Payment (DAP) is a rental-type payment. Instead of paying for your accommodation in full (as a RAD) an ongoing daily payment can be selected. The DAP is calculated by multiplying the agreed RAD amount by the government legislated interest rate (currently 7.9% per annum)
COMBINATION PAYMENT (RAD + DAP) You can opt to pay part of the accommodation payment as a lump sum RAD and then the balance via DAP payments. DAP payments will be calculated based on the outstanding RAD amount. If you choose a combination of RAD and DAP and you elect to have the DAP taken from the RAD, your DAP payment will increase over time as the RAD amount is reduced.

There are more payment options like RAC and DAC for partially supported residents.

Please reach out to one of our financial department staff for more clarification on [email protected]