Residential aged care Melbourne (Victoria)

Going above and beyond: Why we value the best clinical care for optimal outcomes
Having a team that is both skilled and caring is key at our aged care homes in Melbourne and Swan Hill. But what exactly does that mean? In this article, we’ll explain Prof Dr Hadj’s vision of clinical care in detail. As the owner of Hope Aged Care, he set a policy requiring all clinical care coordinators and service managers to be registered nurses, ensuring they have essential medical knowledge to lead and manage care properly.

Residential aged care Melbourne (Victoria)

How our vision of clinical care is implemented in each facility

Our vision at Hope Aged Care is shaped by our owner, Prof Dr Afid Hadj. As a retired trauma surgeon, he deeply understands the value of having well-trained, skilled, and experienced staff in our residential aged care homes in Melbourne and Swan Hill. 

He shares this understanding with all our managers, and they make sure our front-line team knows it too.

At each of our four residential aged care homes, we have three important clinical roles: a clinical care coordinator, a service manager, and a quality coordinator.

Now, let’s find out more about what these people do.

Service managers at Hope Aged Care

Each home has a service manager, someone who oversees the daily operations of the facility. At Hope Aged Care, all our service managers are registered nurses. 

“We find it important that our service managers have an understanding of clinical care and that is why we recruit registered nurses for these roles. It’s exceptional in aged care, but common practice here at Hope.” 

Bashar Bitar
Bashar Bitar
Operations Manager at Hope Aged Care

Our service managers make sure we provide high-quality care while also managing staff and making sure we meet the regulatory standards. Having a registered nurse in such a key position, helps us ensure the highest level of medical expertise and compassionate care for our residents. 

Clinical care coordinators at Hope Aged Care

Each facility at Hope Aged Care also employs a clinical care coordinator. They are also registered nurses. They lead the nursing team and oversee the clinical aspects of resident care. 

“They coordinate with other healthcare professionals, manage resident care plans, ensure the implementation of clinical protocols, and monitor the overall health and well-being of all the residents.” 

Bashar Bitar
Bashar Bitar
Operations Manager at Hope Aged Care

Their job is to make sure that the care methods are the best they can be and that every resident gets personalised and kind care. 

Our clinical care coordinators report back to the service manager and quality coordinator of the residential aged care facility.

Quality coordinators at Hope Aged Care

Hope Aged Care has a quality coordinator for the 4 facilities. They are responsible for monitoring and improving the quality of care and services provided to our residents. 

“They perform monthly audits at each site and supervise all quality processes. They make sure we are compliant with all quality standards, implement quality improvement plans, and often handle resident feedback to ensure continuous care enhancement.” 

Bashar Bitar
Bashar Bitar
Operations Manager at Hope Aged Care

Their role is crucial in maintaining high standards and promoting a culture of continuous improvement within the aged care facility.

Residential aged care Melbourne

Professional education aged care

The importance of recruiting the best team members and keeping them

At Hope Aged Care, we work hard to find the best staff. For example, we focus on hiring registered and enrolled nurses with the right experience and skills, ensuring our residents receive the highest standard of care. 

We also prioritise a positive work environment because happy staff lead to happy residents.

That’s why we have continuous education. Each month we meet with all the clinical care staff, to talk about what they need and what’s happening. If they need something like a blood pressure monitor, we allocate the necessary funds for it and make sure they get it quickly.

“As the Operations Manager and Financial Controller, I make it a point to attend all these meetings. My role is to engage with our team members, making sure they feel comfortable in communicating their ideas and concerns to me.” 

Bashar Bitar
Bashar Bitar
Operations Manager at Hope Aged Care

Just as negativity can spread if staff feel undervalued, a positive atmosphere contributes to the overall well-being of everyone at Hope Aged Care.

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Entry into Hope Aged Care Homes

There are two types of fees payable in the aged care

1: Daily Care Fee
2: Accommodation Payment

1: Daily Care fee: The daily fee consists of:

  • Basic Daily Care Fee: Every person in residential aged care is required to pay a Basic Daily Fee, which covers all levels of care and assistance. The basic daily fee is approximately 85% of the single person rate of the basic age pension. The government sets the price on 20 March and 20 September each year, changing in line with increases to the aged pension.

    Prices are published on the Department of Health website.


  • Means Tested Care Fee: The government requires those who can afford to contribute more towards their care to do so. As such, the Department of Human Services will determine if a resident is required to pay a Means Tested Care Fee in addition to Basic Daily Fee. This amount is based on an assessment of the new resident’s income and assets. Potential residents will be notified if a Means Tested Care Fee is payable when they receive their Centrelink Assessment letter. There are yearly and lifetime Maximum Means Tested Care Fees. The Maximum Means Tested Care Fee you can be asked to pay is $31,706.83 each year or $76,096.50 in your lifetime. These caps are indexed and change each time there is an increase in the aged pension. We recommend you seek independent financial advice.

2: Accommodation Payment:

The total Accommodation Payment amount will vary depending on the accommodation type chosen by the resident. The payment method is also determined by the resident, who can choose between paying a RAD (Refundable Accommodation Deposit), a DAP (Daily Accommodation Payment) or a combination of both.

  • Refundable Accommodation Deposit (RAD): A Refundable Accommodation Deposit (RAD) is a one-off lump sum payment made to the aged care provider. It varies according to the room chosen by the resident. The RAD is fully refundable on departure. Upon payment of the RAD the resident must be left a minimum of $57,000 in cash / assets. If the RAD is paid in full within 7 days of admission no interest will be charged. The deposit is fully refunded when you leave the aged care residence, less any amounts you have agreed to have deducted. Those residents transferring to another aged care residence or returning home will have their RAD refunded within 14 days from discharge. In the case of a deceased resident, the RAD will be refunded within 14 days of receipt of a certified copy of the Grant of Probate.

  • Daily Accommodation Payment (DAP) A Daily Accommodation Payment (DAP) is a rental-type payment. Instead of paying for your accommodation in full (as a RAD) an ongoing daily payment can be selected. The DAP is calculated by multiplying the agreed RAD amount by the government legislated interest rate (currently 7.9% per annum)

  • COMBINATION PAYMENT (RAD + DAP) You can opt to pay part of the accommodation payment as a lump sum RAD and then the balance via DAP payments. DAP payments will be calculated based on the outstanding RAD amount. If you choose a combination of RAD and DAP and you elect to have the DAP taken from the RAD, your DAP payment will increase over time as the RAD amount is reduced.

There are more payment options like RAC and DAC for partially supported residents.

Please reach out to one of our financial department staff for more clarification on [email protected]