Aged Care Melbourne and Swan Hill

New beginnings at Hope Aged Care

Choosing an aged care home is a big step and we are excited you have chosen Hope Aged Care as your home away from home. On this page, we will give you an overview of the things you need to know before you move in.

Aged Care Homes Melbourne and Swan Hill

Step 1: Signing your resident agreement

Welcome to Hope Aged Care. Whether you have chosen one of our aged care homes in Melbourne or our nursing home in Swan Hill, the first thing we’ll ask you to do is some paperwork. 

Resident Agreement

Before you move in, an essential step is to familiarise yourself with the Resident Agreement, a document that sets the foundation for our mutual relationship. This agreement outlines the range of services we offer, the fees associated with these services, and the rights and responsibilities that you hold as a resident. 

“By clearly explaining all our services and what we expect, we want to build a clear and trusting relationship from the start.”
Bashar Bitar
Bashar Bitar
Operations Manager at Hope Aged Care

Making sure this agreement is finished helps everyone understand the terms clearly, leading to a smooth and friendly living situation for everyone. 

Aged care homes Melbourne & Swan Hill: fees

At Hope Aged Care, every resident contributes through three main types of fees. 

  1. The basic daily fee, which covers day-to-day living costs like food and meals;
  2. The means-tested care fee, which is calculated based on your financial situation to contribute towards the cost of your care;
  3. The accommodation fee, determined by your financial assessment, covering your living space.

These fees are clearly listed in your Resident Agreement, making sure everything is transparent and fair for your care and living costs.

You can also check our fees using the “Find a Provider” tool. Simply choose one of our aged care homes in Melbourne or the one in Swan Hill and hit enter.

Transition to aged care facility Melbourne or Swan Hill

Step 2: Preparing your move to Hope Aged Care

Updating your address

Just like moving to a new house, it’s important to tell your family and friends where you’re going. When you share your new address, either in one of our Melbourne aged care facilities or the one in Swan Hill, make sure your friends and family members can keep in touch easily, whether that’s by sending you letters or giving you a call. You can give them the phone number of your aged care home or your own mobile number, whatever works best for you. 

Packing your belongings

We want your new space to feel like home. That’s why we encourage you to bring along those little things that make a place special to you, like your favourite photo frames, a beloved small object or ornament, or some cherished books. To give you peace of mind, we also suggest arranging insurance for your personal items, especially the ones that mean the most to you. 

Community aged care Melbourne & Swan Hill

Step 3: Moving in your new home

Meeting your care team

After you arrive and get settled, our friendly team will take the time to get to know you. We want to learn about what you like and what you need, so you feel comfortable and cared for in your new home.

Personalising your care

We believe your care should be as unique as you are. That’s why we’ll talk with you and your family to find out what matters most to you. Together, we’ll create a care plan that’s tailored just for you, making sure you get the support you want, in the way you prefer.

“We’re proud of how our personalised care makes a difference, and our residents agree. To hear more about their experiences and why they value our approach, we invite you to read their stories in our testimonial blog post.” 

Bashar Bitar
Bashar Bitar
Operations Manager, Hope Aged Care Melbourne

Hope Aged Care Melbourne & Swan Hill

Step 4: Enjoying life at Hope Aged Care

Once you’re all settled in, you’ll find a warm and active community waiting for you. We offer all sorts of fun and interesting things to do, so you can make friends, enjoy your hobbies, or try something new. Our team is here to support you in living a happy, fulfilling life in your new home. Welcome to the Hope Aged Care family! 

Aged Care Homes Melbourne and Swan Hill

Questions? Let’s talk

If you’ve got questions about our services, the Resident Agreement, or just about anything else, we’re here to help. Whether you’re curious about day-to-day life at Hope Aged Care, need more details about our care plans, or have any other enquiries, we’re here for you. Get in touch.

“We’re proud of how our personalised care makes a difference, and our residents agree. To hear more about their experiences and why they value our approach, we invite you to read their stories in our testimonial blog post.” 

Bashar Bitar
Bashar Bitar
Operations Manager, Hope Aged Care Melbourne

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Entry into Hope Aged Care Homes

There are two types of fees payable in the aged care

1: Daily Care Fee
2: Accommodation Payment

1: Daily Care fee: The daily fee consists of:

  • Basic Daily Care Fee: Every person in residential aged care is required to pay a Basic Daily Fee, which covers all levels of care and assistance. The basic daily fee is approximately 85% of the single person rate of the basic age pension. The government sets the price on 20 March and 20 September each year, changing in line with increases to the aged pension.

    Prices are published on the Department of Health website.


  • Means Tested Care Fee: The government requires those who can afford to contribute more towards their care to do so. As such, the Department of Human Services will determine if a resident is required to pay a Means Tested Care Fee in addition to Basic Daily Fee. This amount is based on an assessment of the new resident’s income and assets. Potential residents will be notified if a Means Tested Care Fee is payable when they receive their Centrelink Assessment letter. There are yearly and lifetime Maximum Means Tested Care Fees. The Maximum Means Tested Care Fee you can be asked to pay is $31,706.83 each year or $76,096.50 in your lifetime. These caps are indexed and change each time there is an increase in the aged pension. We recommend you seek independent financial advice.

2: Accommodation Payment:

The total Accommodation Payment amount will vary depending on the accommodation type chosen by the resident. The payment method is also determined by the resident, who can choose between paying a RAD (Refundable Accommodation Deposit), a DAP (Daily Accommodation Payment) or a combination of both.

  • Refundable Accommodation Deposit (RAD): A Refundable Accommodation Deposit (RAD) is a one-off lump sum payment made to the aged care provider. It varies according to the room chosen by the resident. The RAD is fully refundable on departure. Upon payment of the RAD the resident must be left a minimum of $57,000 in cash / assets. If the RAD is paid in full within 7 days of admission no interest will be charged. The deposit is fully refunded when you leave the aged care residence, less any amounts you have agreed to have deducted. Those residents transferring to another aged care residence or returning home will have their RAD refunded within 14 days from discharge. In the case of a deceased resident, the RAD will be refunded within 14 days of receipt of a certified copy of the Grant of Probate.

  • Daily Accommodation Payment (DAP) A Daily Accommodation Payment (DAP) is a rental-type payment. Instead of paying for your accommodation in full (as a RAD) an ongoing daily payment can be selected. The DAP is calculated by multiplying the agreed RAD amount by the government legislated interest rate (currently 7.9% per annum)

  • COMBINATION PAYMENT (RAD + DAP) You can opt to pay part of the accommodation payment as a lump sum RAD and then the balance via DAP payments. DAP payments will be calculated based on the outstanding RAD amount. If you choose a combination of RAD and DAP and you elect to have the DAP taken from the RAD, your DAP payment will increase over time as the RAD amount is reduced.

There are more payment options like RAC and DAC for partially supported residents.

Please reach out to one of our financial department staff for more clarification on [email protected]